Shipping Policy
In-Stock items ship within twenty four (24) hours of order placement. Orders received after 2:00PM EST will ship the next day if in-stock.
First-time customers must ship their first order to the billing address on the card being used. All first-time orders with a shipment address different from the card’s billing address will be held for verification.
All Next-Day Air orders MUST BE VERIFIED by calling in during business hours before shipping. Next-Day orders placed after 2:00PM EST will ship the next business day or after successful verification.
All international orders will be held pending customer confirmation for a minimum of 2 business days prior to shipping.
In the event that an item has to be drop-shipped directly from the manufacturer, the customer will be notified and an estimated ship date provided. Actual shipping costs will incur for drop-shipped orders.
Due to the nature of the racing business, any items that are built-to-order, special ordered, or assembled by the manufacturer at the time of purchase, will require additional time to ship. We will do our best effort to provide the customer with an estimated time to ship.
WE DO NOT SHIP TO P.O. BOXES.
WE DO NOT SHIP ANY FLAMMABLE GASES OR LIQUIDS, INCLUDING BUT NOT LIMITED TO: RACE FUELS, OCTANE BOOSTERS. ALL FUELS MUST BE PURCHASED AND PICKED UP AT OUR RETAIL STORE.
FLAT-RATE SHIPPING APPLIES ONLY TO LOWER 48 U.S.A. states. All international shipments will be billed for actual additional shipping charges. Customer is responsible for all customs duties and any other import costs on all international shipments.
For items that are too large to ship via UPS, USPS or Fedex, a freight quote will be provided to the customer. A handling charge may apply for items that need to be shipped on pallets or other custom carrying structure.
All packages will be insured up to the price of the order. Customer is responsible for inspecting the contents of the package once it arrives at the destination and notifying us of any shipping defects BEFORE using or installing the products.
An adult signature will be required for all orders.
Orders held for pickup at the store will only be released to customers who show both proper identification as well as the credit card used to place the order.
Karel Tuning, LLC is not responsible for any shipping delays caused by the shipping company.
Karel Tuning, LLC will not ship any orders during the following:
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National holidays
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During tropical storms, hurricanes or any other acts of nature that prevent safe store operation.
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On weekends
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Outside of regular business hours
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During the scheduled yearly Performance Racing Industry (PRI) trade show.
- During the days in which the following race events take place:
- Imports vs Domestics World Cup Finals at Maryland International Raceway
- TX2K Event at Texas
- FL2K Event at Bradenton Motorsports Park
Any orders pending shipment during these days above will be shipped the following business day unless otherwise held for any of the conditions mentioned in this policy.
Additional delivery days may apply to hazardous items, mounted tires & wheels, oversized items, truck freight items, and select zip codes or remote delivery areas as determined by carrier.
All orders that are flagged as potential fraud by our merchant service will be held for verification prior to shipping. If the order cannot be verified within 48 hours of the order being placed, a refund will be issued to the card used and the order will be cancelled.